Signals are sent via phone, cellular or IP communicator to our station.
An operator at the station will call the site number we have on file to verify the alarm.
If a known user with a valid password answers the call and reports the alarm as accidental the process stops here.
If no one answers or the call is answered by someone who can not provide a valid password our operator will begin dispatch procedures. Generally this involves calling the Police Service with authority in the area and the keyholders listed on file. The call plan can be modified at the request of the client to call whomever they want in the order they want, depending on the alarms received.
The operator will call the keyholders we have on file in order they are listed until we reach a keyholder who agrees to attend the site.
The keyholder’s responsibility is not to apprehend a burglar. The keyholder assists the police in gaining access to the site, reporting damage and securing the site in the event a window or door has been damaged.
If your alarm goes off and you know it’s an accidental alarm get ready to answer the phone. By identifying yourself with a valid password you can cancel the alarm at that point and avoid unwanted dispatches.